COVID-19 Work Day Policy Procedure: Information Facilitation Workplace Sanitization Social Distancing Measures Sick Leave Policy Taking Employees’ Temperatures as a Screening Mechanism (optional) Some franchise systems across Canada have started to implement temperature screening prior to allowing an employee access to the office or a worksite. Custodia believes it is imperative that we check temperatures of employees prior to working inside with vulnerable seniors. This is not yet mandatory in our FDD but is highly encouraged as we help to battle this pandemic. Health Canada: Given the nature of COVID-19 policy and infection rates across Canada, it is arguable that, in certain workplaces, temperature checks may be a reasonable screening mechanism in the circumstances. Read about Uncertainty During COVID-19 However, franchisees should be mindful of the following COVID-19 work day policy: PROPER HAND WASHING PROPER SNEEZE AND COUGH ETIQUETTE This policy was adapted from the Government of Canada’s guidelines available on the Health Canada website. QUESTIONS OR CONCERNS ABOUT THE CUSTODIA COVID-19 WORK DAY POLICY: CONTACT SERVICE@CUSTODIA.COM.

I’m writing this note to share the steps we’re taking to ensure that all of our teams, customers, and partners continue to have a safe and positive experience in light of recent developments regarding COVID-19 (Coronavirus). Reducing the stress of seniors and their families is our top priority and a commitment that we take seriously. Please take a moment to review the precautionary measures we’re taking: Read also, 5 Ways Seniors Can Cope With Uncertainty During COVID-19 We encourage our customers and others who interact with seniors to strictly abide by the Health Canada prevention and preparation best practices. You can start by avoiding crowded spaces, reducing contact with others, staying home and having Custodia deliver supplies and essentials instead of running errands. None of us really know what the future will hold. Even so, you can rely on Custodia to be there for seniors, not-for-profits, places of worship an others who help seniors in their time of need. We will continue to follow developments closely. Please rest assured that Custodia will continue to provide the same great service you are used to while observing the highest standards of health and safety. Should you have any questions or concerns in the meantime, please don’t hesitate to reach out, we are always happy to help. Geoff WhitlockFounder of Custodia Seniors Support